March 2007:After 14 months, we finally moved into our newly built home. Ah, life is good. But during that time our patience (not to mention our anger management ability) was tested thoroughly.
1 Year Earlier:Thinking our new home would be finished by the original closing date (Fall 2007), we decided to get ahead of the game and contact some real estate agents to discuss a listing price, home preparation strategies, etc. Just 1 year prior, our neighbor sold their home in 24 hrs for very close to asking price, so we decided to contact the agent they used. After speaking with this agent on the phone several times, we decided this was the right agent for us. Things went downhill from that point - they suggested we list exclusively right away to take advantage of the [hot] spring market, and then list on MLS should it not sell in a few months. Not only did it not sell, but there was absolutely NO activity at all for 2 months - no showings, no open houses, nothing. There was even a 4 week period where our agent was not responding to our emails. Then we found out our new home was to be delayed for 4 months. So we contacted our agent to cancel the listing - we were not happy with their performance and wanted out. To make a long story short, the agent refused, the Broker Manager refused (and treated us like dirt) and the Owner of the brokerage was rude and patronizing. We spoke with the Real Estate Council of Ontario and the head office of the agency's company (one of the largest real estate companies' in the world) - nothing could be done.
I won't say the name of the company/agency/agent (pssst - it's the one with the red, white and blue hot air balloon), but I will say that the office is located at the corner of Rossland Rd and Garden St in Whitby (you figure it out).
8 Months Later:Our contract with the agent noted above was about to expire, and it was time for us to get a new agent. We took a different approach this time - we contacted about 5 different agents (those we figured to be the top selling in the area) and requested interviews from them all. We thought we had our agent picked out, until we were contacted by Garry Free of The Stacee-Free Team from Mincom New Choice Realty Ltd. I explained that we had already chosen an agent (hadn't signed a contract yet though), but Garry was very convincing and I couldn't say no to an interview. Garry showed their VERY complex marketing strategy and thorough list of services offered. In the end we changed our minds - The Stacee-Free Team it was!

A professional photographer came through our home in a few days to prepare photos for the brochure, MLS and the virtual tours. Within a few days the sign was up on our lawn and we had private showings every day for about 5 days until an offered was received. The offer was accepted that night, and a week later it was finalized when the buyer's financing was approved and the inspection was favourable. All-in-all, it took 7 days to get the offer and 14 days to finalize - all because of the hard work and dedication of Garry Free and his team.
We are EXTREMELY pleased with the professionalism and courtesy that Garry showed us, and of course with the performance of his team. We would DEFINITELY use their services again in the future, and hightly recommend them to anyone looking for an agent.
The Stacee-Free Team:
http://www.callthetopteam.com.