Good: HP Canada

Anyone that has ever owned a PC knows you will run into problems [eventually]. Whether it's a Windows-related issue (inevitable), a hardware failure, or incompatibility - you can relate.

Aside from the purchase of a DELL desktop for our oldest son, and a DELL 24" LCD monitor for myself (graphic design necessitates the size - at least that was my excuse) the rest of our computer hardware is almost exclusively HP.Several years ago (probably 5 now) we purchased an HP multifunction printer. After a few months, it stopped working and seemed like the printer carriage was not functioning. I contacted HP support and they advised me to send the printer into their repair center. I packaged it up in the original box (I've learned it's a good idea to keep the original boxes around for a few years, just in case), and the courier showed up that afternoon. That same day the online status of the repair showed it had been delivered to the repair depot. Within 48 hours the printer had been repaired and was returned to our front door. Sure, we had a problem with the printer, but come on - 48 hours!? Very impressive!

Now last Friday, I started getting errors with one of the hard drives in my main computer. The Intel Matrix Storage Console program indicated one of the drives had failed, and the array was 'degraded'. Again, I got on the phone with HP support and after running some diagnostics to confirm the issue, they indicated they would be sending out a replacement drive. Yesterday morning (less than 36 hours after reporting the issue - and over the course of a weekend) the drive arrived via courier.

Say what you want about the products or services they provide (although I am impressed with the quality of the products as well), but the Customer Support provided by HP Canada is top-notch! This is one of the main reasons that I will continue to be a loyal customer.

HP Canada: http://www.hp.com/country/ca/en/welcome.html